The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. You'll also be responsible for covering return shipping costs. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. How to handle a return request as a seller | eBay I talk about what I have handled these returns and I tell you which policy works best for my eBay business. In some cases, your response options may differ. and both eBay and Paypal would still side with them. Add a message to the buyer explaining why the refund wasn't full. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. If an item is returned used or damaged, it may be appropriate to give a partial refund. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). In some cases, eBay may automatically accept the return on the seller's behalf. Thank you very much for your help! Keep in mind that some returns can remain open for up to 35 business days. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. The buyer returned the item used or damaged. A few days later I receive a not as described PayPal claim. I originally shipped the item via FedEx because it's cheaper for heavier items. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). You can choose to add a message to the buyer. However, sellers cannot refuse REFUNDS. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Preventing returns is about more than protecting the seller rating and feedback score. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Refunds and billing for return shipping costs If you're responsible for return shipping. if (document.context) document.write ("&context=" + escape(document.context)); When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Learn more about our. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. For returns and exchanges less t SeePartial refund guidelines. Extortion is now excusable as long as buyer mails you back anything including a brick. Proof of delivery for returned items Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Some purchases inspected under Authenticity Guarantee are considered final sale. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. This is all true, but only for items that are REALLY Not As Described. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. Enter a return merchandise authorization number, if you use them. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Answer (1 of 3): Sellers are not required to accept returns. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Im on the phone with eBay seeing what if any options I have. See our Partial refund guidelines for more details. My post was to the OP, not you. The above applies whether or not a seller accepts returns. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. No support for sellers in these cases. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. For most purchases, buyers are refunded to their original payment method. Carefully check the returned item before giving the refund. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. This is a good option for low-value items. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. Choose the item above to start resolving a return. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If I accept it, I can still require a return of the item & always do. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Select the percent you want to deduct from the refund amount. Select. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Yes I understand how a snad works. I just sell locally to avoid all shenanigans. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. See our page on, Would you like us to help with an open return request? I have a chrome plugin that replaces buyer with seller and seller with buyer. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); The seller is required to respond and provide a solution to the buyer's issue. //]]>-->,