We are tracking an auto mute issue but it is within SFB Mac app itself. The headset icon turns red to indicate the device is muted. INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[1e47df5b-24cf-4d5f-9ceb-900010a3fc0b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,059 [0x00002440]: RefId:[02552c46-456a-476d-8114-bca17a37c815] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged |__Polycom IP Phone Headsets So we need to turn off the Wearing Sensors in your headset to avoid those annoying muting/unmuting acts. Package Weight: 0.03 lb: You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[d3481ff9-aa2b-4110-802c-2d3a5f436925] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 3 INFO 30-Apr-2020 13:39:17,459 [0x00004ba0]: RefId:[c6ff2240-50d3-4648-bb78-0ee44cbd3184] Plantronics::CallManager::answeredCall - AnsweredCall Call( ID: <1> ConfID: <0> InConf: <0> ) INFO 30-Apr-2020 13:39:26,192 [0x00002440]: RefId:[785517d3-900d-4cad-95b0-910235e37d96] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} DEBUG 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[7b96b62a-808f-4a9e-a37f-db849af1f686] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=MUTEOFF SKU:IN9600013 Can you please try to see if it fixes any of problem? INFO 30-Apr-2020 13:39:17,756 [0x00003980]: RefId:[13b62a5e-dbec-47a6-ac7b-8222236f100f] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:26,465 [0x00002440]: RefId:[65ac0053-11b0-44b6-8bef-ac060c5eea53] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 684 0 obj INFO 30-Apr-2020 13:39:24,853 [0x00002440]: RefId:[e13b6f01-1564-4460-9821-6321b8ed5223] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The mute button on MS Team app does work. Hi. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. INFO 30-Apr-2020 13:39:24,705 [0x00002440]: RefId:[ac924e0f-f218-468f-9159-c00c75c4bb41] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Wireless Technology Bluetooth. Contents Overview 3 Headset 3 Charge stand* 4 USB Bluetooth adapter 4 Connect and pair 5 Connect to PC 5 Configure USB adapter 5 Pair to mobile device 5 Pair USB adapter again 6 Fit and charge 7 Wear on the right or left 7 Charge your headset 7 Check headset battery status 7 Load software 8 The basics 9 Make/Take/End Calls 9 Mute/unmute 10 Mute on reminder* 10 OpenMic 10 Volume 10 Play or . The headset icon turns red to indicate the device is muted. INFO 30-Apr-2020 13:39:26,664 [0x00002440]: RefId:[e0b2c006-49c3-4f61-85f0-a585e425262b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Cookie Policy I have tried everything you have suggested. With mute still on, end the call (either from the device or Lync). INFO 30-Apr-2020 13:39:26,829 [0x00002440]: RefId:[99247fa8-e61f-414e-b1a6-afd55664af9e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Plantronics 27708-01 Specs. INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again However If I join meeting from MS teams on iphone, the mute button does work. INFO 30-Apr-2020 13:39:17,680 [0x00003980]: RefId:[7c11e978-68f5-4033-a36c-e6b2d596fa85] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton All other applications in MacOS with audio are now automatically muting my headset when the audio starts. I uninstalled the Plantronics Hub Software. It's unfortunate that the current release is not helping - it seems it even worsened the situation, never thought THAT would even be possible. 2) The sound duration is very long and the ongoing conference cannot . The reason this is happening is that the calibration of these sensors is a little bit off, as when you tilt or move your head wearing the headset, the same Focus 2 thinks that you are putting the headset down from your head or putting it up. Click on Sensors & Presence. Is it possible to disable that notification? INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[584089ec-aa72-4437-a96f-c5be4e6ea4de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,904 [0x00002440]: RefId:[d6a286bd-dcb2-4cb0-a104-559ea3693f6f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,430 [0x00004ba0]: RefId:[e366b54a-9af0-48d8-afcf-1c9105b5157f] Plantronics::CallManager::outgoingCall - OutgoingCall Call( ID: <1> ConfID: <0> InConf: <0> ) Contact( Name: Phone: <> ) route: 0 For the same reason that you cant be stiff all day when on a call and need to move with your headset Poly had offered a solution as today that avoids this glitch until they fix this matter with the latest firmware update when available. You can't turn this one off completely AFAIK. When I am in MS Teams meeting on windows 10 using voyager 5200 headset, if I push button on headset I hear a beep and still remain unmuted. endobj Reddit and its partners use cookies and similar technologies to provide you with a better experience. Voice Tube Mic Computer Headset Plantronics Compatible USB Headset Adapter. |__Plantronics Wireless Headsets INFO 30-Apr-2020 13:39:25,664 [0x00002440]: RefId:[0be7e0a8-39fd-4e57-8d69-d1e02714f91f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,990 [0x00002440]: RefId:[370e5939-97b3-40bc-9dd9-9c1d25c18d93] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} and our Form Factor In-Ear Only. To mute the device, click Mute. The Plantronics QD In-Line Mute Switch allows you to add a mute switch to the quick disconnect cable used on any H-series headset. INFO 30-Apr-2020 13:39:27,046 [0x00002440]: RefId:[5313270d-8167-486c-bc1a-dca9658d8edc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} issues. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Find many great new & used options and get the best deals for Poly (Plantronics + Polycom) Blackwire 3225 USB-A, On-Ear Mono Wired Headset at the best online prices at eBay! Maybe I should tweet about this? WA_m I=xJP e.g. INFO 30-Apr-2020 13:39:26,314 [0x00002440]: RefId:[7b7be2f6-dfcb-4c67-a268-61f916adb909] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Only things I can think of is in Hub General settings you can turn off mute reminder. INFO 30-Apr-2020 13:39:25,177 [0x00002440]: RefId:[01e597e8-6a1a-4cbd-8375-cc4239e1c71d] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,290 [0x00002440]: RefId:[20f3dc0c-5973-4369-b282-98f918ed002a] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 4V630tX24+9 Find many great new & used options and get the best deals for Jiade PC Headset with Microphone Noise Cancelling & Mic Mute, USB, NEW at the best online prices at eBay! xUMo0=$$mR+LR8 >*6!TEQ'kkNW4,`WlMwRXw Uninstalled and reinstalled Skype (all with new latest downloads) Checked and reset all settings for above. OMG this sucks! INFO 30-Apr-2020 13:39:26,774 [0x00002440]: RefId:[0bcd4613-ac1c-4a21-a61b-b2039534a161] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Otherwise this is an echo chamber with none of us on the outside able to do anything about this bug. Even better, people want to wear it "so your investment pays off. |__Avaya/Nortel Norstar T72xx,T73xx INFO 30-Apr-2020 13:39:24,879 [0x00002440]: RefId:[32deced3-5616-4c54-b7d7-dc3435846500] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Published By: Published On: . INFO 30-Apr-2020 13:39:24,855 [0x00002440]: RefId:[8d6c7afc-5550-4785-b025-cb8a44e78e62] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,369 [0x00002440]: RefId:[c22e216c-3373-44c8-8808-a04e636ed34e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Sharing best practices for building any app with .NET. It will upload the log files to help us debug the issue. 2. Here is the SessionManager.log extract: INFO 30-Apr-2020 13:39:26,218 [0x00002440]: RefId:[c078ae95-c187-4f63-b409-eb88a4953e1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. Here I am encoutering the same problems as before. Would you like to arrange a web session or such to review my system and experience the problem? So now the headset mutes at the beginning and the end of each phone call. INFO 30-Apr-2020 13:39:24,877 [0x00002440]: RefId:[e8458d61-a761-4eed-a43b-82fbe32d1a76] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 3. INFO 30-Apr-2020 13:39:25,666 [0x00002440]: RefId:[c05fd5f6-0f15-461e-94e5-2c30df35d39f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again To mute or unmute your headset, click the headset icon in the System Tray. Mute Headset via Volume Control Step 1 Locate the "-" volume button on your Plantronics headset. 692 0 obj INFO 30-Apr-2020 13:39:26,237 [0x00002440]: RefId:[002ca993-15e2-4bbe-9114-c92578b35f69] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,609 [0x00002440]: RefId:[b52d4f69-c1cc-4965-96e3-7e411ff2af8c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again NOTE: Choosing this option will turn off all notifications from Plantronics Hub, including for mute . INFO 30-Apr-2020 13:39:26,502 [0x00002440]: RefId:[fef900d5-b6ff-4e6d-90ee-35c8c7a95868] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,763 [0x00002440]: RefId:[d3a52a8a-0f21-42fc-80ac-1175bfa19c88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,494 [0x00002440]: RefId:[e4d43067-9058-4e1e-a6c9-678ccd0cf2d3] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again You can imagine how seriously unacceptable is in a job where I am on the phone about 60% of my workday! Ok. - sancho.s ReinstateMonicaCellio Apr 13, 2020 at 8:46 This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft. COMPUTER HEADSETS INFO 30-Apr-2020 13:39:17,746 [0x00003980]: RefId:[a764b9d8-d5f0-4d51-9c37-68619aaefff6] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton startxref Poly Voyager Focus UC Standard No Stand Nigeria boasts SoundGuard Digital technology that helps protect against sound levels above 118 dBA Make or receive another Lync call; the call may be stuck on mute. Same headset same issue. You can also set mute off alert to tone only. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. |__Epos Sennheiser Wireless Headsets INFO 30-Apr-2020 13:39:17,458 [0x00004ba0]: RefId:[effc14b6-1deb-4c5d-b5de-47e4c5b9115a] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged Product Summary POLY Blackwire C3220, Headset, Head-band, Office/Call center, Black, Binaural, Volume +, Volume -. The problem seems to be progressive, in that it appears to be occurring more frequently as time goes on. INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[0c9076ae-0377-41e0-a20b-ed901910611b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again %%EOF INFO 30-Apr-2020 13:39:26,951 [0x00002440]: RefId:[bef4675c-159e-41cf-af99-5ef6102db6a3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} NOTE Sensors cannot be disabled while streaming audio. The Blackwire 3200 Series provides a best-in-class audio experience in a headset that s built for enterprise needs. |__Inter-Tel 85xx, 86xx Headsets I assumed (perhaps incorrectly) that feedback here would be read by someone with the ability to take action. "" 4 "power off" . Unplugged the USB DECT dongle, Plugged the dongle back in Launched Plantronics hub Switched audio back to the 8220 and it's worked fine ever since. Plantronics Headset Auto-Mute Fix Anthony Gerdes Dec 15, 2021 495 For windows versions 20H2 - OS Build 19044.1415 and later: Install Plantronics Hub Software from https://www.poly.com/us/en/support/downloads-apps Use an Elevated Account Login to Install software Issue is now resolved. INFO 30-Apr-2020 13:39:26,094 [0x00002440]: RefId:[155e7bba-5acb-4a98-bccf-e54962e20a0a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This is unbelievably annoying. Go to the Playback tab. INFO 30-Apr-2020 13:39:17,457 [0x00004ba0]: RefId:[82bed95e-2a3b-48a1-bea9-fc046c49696a] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:27,009 [0x00002440]: RefId:[49f22aa6-9092-411c-85ec-aa0dc0bad89e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The headset icon turns green to indicate the device is unmuted. These sensors are located in the bottom of the ear cups. endobj As soon as it does this once then the headset will mute itself in every other application that includes audio. While the call is active, mute the call from the device or Lync. Plantronics B825-M Voyager Focus Uc Bluetooth Wireless Over Ear Headphones Without Microphone Black : Amazon.in: Electronics Electronics Headphones, Earbuds & Accessories Headphones On-Ear 20,65318 FREE delivery March 28 - 29. |__Cisco 69xx,78xx,79xx,89xx,99xx <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[3ec6c21e-4722-4745-8292-5c1d31061809] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 0 INFO 30-Apr-2020 13:39:25,022 [0x00002440]: RefId:[ad0ff72f-8952-4b5d-8abf-adadf8a832d7] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again "This is NOT running like a fine tuned machine. CORDED HEADSETS INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again We are trying to get those devices (Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC)to see if we can reproduce the issue. INFO 30-Apr-2020 13:39:25,704 [0x00002440]: RefId:[c68702a8-43cc-4f54-bd02-2b19fd073622] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} KB4557957 https://support.microsoft.com/en-gb/help/4557957/windows-10-update-kb4557957 Open the Control Panel. INFO 30-Apr-2020 13:39:26,682 [0x00002440]: RefId:[88633f42-6406-4091-b911-1dfb5617bb6f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} hbbd``b`Y$on$R z $X9 e,Qxb8?M u In order to take advantage of this feature, you need to purchase this functionality. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). INFO 30-Apr-2020 13:39:25,571 [0x00002440]: RefId:[fd981d58-3feb-4958-a1d3-0b121b79d322] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:17,712 [0x00003980]: RefId:[2e086a62-635e-499b-af88-a2eb7cfcbd24] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton Free shipping for many products! |__USB Headsets 4. INFO 30-Apr-2020 13:39:24,980 [0x00002440]: RefId:[08d55bc2-41c5-4532-8efb-702e6e571747] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I filed the report via the application. 685 0 obj $18.99. |__Jabra Direct Connect Headsets INFO 30-Apr-2020 13:39:26,132 [0x00002440]: RefId:[c9c74928-9770-447a-ab89-113452b641db] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,887 [0x00002440]: RefId:[d38fbec3-56f4-4e0d-acb8-c474df857f62] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 1. INFO 30-Apr-2020 13:39:25,137 [0x00002440]: RefId:[4d5175fb-65d0-4b28-9d92-78e25d0f2afa] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work. INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again This is incredibly frustrating (both the broken aspect of the application and the lack of response). You may check the devices in the Device Manager, or the Control Panel -> Devices and Printers. INFO 30-Apr-2020 13:39:27,028 [0x00002440]: RefId:[a2aa1e30-a76c-4492-bc42-6a297db9fa3d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Additionally, if your headset comes with the PerSono Suite application, you can mute it from your computer. 11/27/2019 From Plantronics: The USB port on the VVX350 phone is not 100% compatible with the C3200 series. INFO 30-Apr-2020 13:39:26,568 [0x00002440]: RefId:[e1abc942-44f2-4c1b-9c0c-69bc5dd6c608] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,849 [0x00002440]: RefId:[1eefcc6f-db79-468d-a340-72c0d3b2a8de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,588 [0x00002440]: RefId:[56f2ff44-a414-4e5a-9564-43a34d25b157] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,706 [0x00002440]: RefId:[a1045b47-6253-4867-ac14-d15ae6af42ee] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged Very unfair.". INFO 30-Apr-2020 13:39:25,360 [0x00002440]: RefId:[762f6d7b-acb0-4c0b-b9a9-b914ca56b823] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The glitch that we are talking today involves these sensors and the calibration of them, this means that maybe you have noticed that if you are in a call and suddenly you tilt your head, your microphone mutes. Plantronics Voyager Focus UC (B825-M) On-Ear Binaural Active Noise Cancelling Bluetooth Headset (P/N: 202652-02) Lazada PH Plantronics Stereo Bluetooth Headset User Guide Manuals+ Poly Voyager Focus UC Bluetooth Headset Charging Cradle (Plantronics) Stereo headset with boom microphone, USB-A for PC/Mac Active Noise Canceling Works with Teams . Unfortunately with yesterday's update to 16.4.246 the problem still persists. Any ideas? Once uninstalled, what is the best link to use to download the new software? INFO 30-Apr-2020 13:39:26,906 [0x00002440]: RefId:[da3ad6cb-0238-43e9-ae52-e3c6e4cecd0c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. Repeat to reactivate; the LED flashes purple then blue. INFO 30-Apr-2020 13:39:31,876 [0x00004ba0]: RefId:[d886887e-e33e-42d3-8551-8793b5ce1efa] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:24,998 [0x00002440]: RefId:[651c2bef-0da9-4d79-bc43-0dab26ae2b65] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again endobj INFO 30-Apr-2020 13:39:25,727 [0x00002440]: RefId:[2eadd8c5-d21e-4e15-9702-511164d6c9a9] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 2018 Plantronics, Inc. All Rights Reserved. (eptkW$''"UsAgB'xM144C:fvGE8uOYSx*\s+M[1 e94u7LhP`Cg Have you reported the issue using "Help/Report an issue"? |__Toshiba DP5xxx, DKT3xxx Headsets INFO 30-Apr-2020 13:39:26,350 [0x00002440]: RefId:[ca5b0253-9ef6-4b27-b912-c3882fb89fd0] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I have a Plantronics Voyager Focus UC - BT600 - if the phone is ringing as soon as I pick the headset up from the table (for instance) it says Mute on, Mute off, Mute on, Mute off, Mute on. Wearing the Voyager 5200, tap the call button to test sensors. INFO 30-Apr-2020 13:39:26,063 [0x00002440]: RefId:[5c8e21f5-bf0e-4a43-aebf-b64a740afbd8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged plantronics voyager legend mute button not working. INFO 30-Apr-2020 13:39:25,341 [0x00002440]: RefId:[ec3da208-7de1-43d1-9325-d844f13d33c7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Press the mute/unmute button to unmute the device; press OK. 1. Connectivity Bluetooth, USB, 2.5mm Jack. INFO 30-Apr-2020 13:39:25,648 [0x00002440]: RefId:[19847bb7-f4b5-4bb9-9cab-9c01879848ee] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Most Plantronics headsets give users the option to mute their headsets using the volume buttons on the device. INFO 30-Apr-2020 13:39:26,255 [0x00002440]: RefId:[3fd6aa73-4eb9-4f39-b715-d69d31ba4ba7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,234 [0x00002440]: RefId:[4df3c1ee-aed3-4f88-87c7-201ab086a1d2] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The Plantronics Blackwire C3325 USB Headset provide a best-in-class audio experience, voice quality and a customized fit. Top Rated Plus. We got your report. Model Plantronics Savi 8220 UC. INFO 30-Apr-2020 13:39:25,269 [0x00002440]: RefId:[a77ddc71-db8f-4860-aaad-1cf9f9d6b43b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem. INFO 30-Apr-2020 13:39:27,065 [0x00002440]: RefId:[b07d286f-0322-41d7-878e-b28a30c52f6e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To mute the device, click Mute. INFO 30-Apr-2020 13:39:26,171 [0x00002440]: RefId:[39bf1b8e-46fb-4d43-83c0-a25331ed1584] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To unmute the device, click Unmute. Find out more about the Microsoft MVP Award Program. Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted. INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[1029773a-74e1-4b23-a922-135da569f749] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged endobj This headset button works fine with other audio software, f. ex. INFO 30-Apr-2020 13:39:25,270 [0x00002440]: RefId:[7a6888de-2474-4a2c-8a3b-ee3a70d0074c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off. INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:24,495 [0x00004ba0]: RefId:[a333c894-70f1-4a87-82ec-de83b98ada97] Plantronics::CallManager::muteCall - MuteCall mute:true INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[12ea5fdc-acaa-4235-950d-ef90ed11b983] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Plantronics B825-M Voyager Focus UC Bluetooth Headset with USB (202652-102) CA$ 249.00 The Voyager Focus headset features voice alerts that announce caller ID, connection status, and talk time, while a dynamic mute alert warns you if you try to talk while the headset is muted. INFO 30-Apr-2020 13:39:24,748 [0x00002440]: RefId:[ec9643a2-c2d5-4b37-b20f-9e72137874df] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Grandstream IP Phone Headsets INFO 30-Apr-2020 13:39:25,786 [0x00002440]: RefId:[d69b03e9-b231-4d67-9270-8ffcd2c16a70] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Hopefully we will get some answers in a day or two. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area.

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