Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Viking, please give an explanation. Business Section was crowded 8 units wide while first class just in front We said yes. Check here before booking an award fare. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. However, the same problems do not affect river cruise ships. Not impressed and wi never book another trip with this company. We were given the option of a voucher or cash How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Any comments Viking? #6339759. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Cancellation conditions 2. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Desired outcome: Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Share. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. 2. Beware of Viking excursion policies. This review was chosen algorithmically as the most valued customer feedback. Fraud and deception! Please view our privacy policy for details about the information we share with our partners. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. With this terrible I had insurance and filed a claim. . At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. All I got was 'you must pay in full for your trip before booking extras'. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. We have had to cancel our river cruise because of their ludicrous covid policy. Viking cancels all Russian river cruise itineraries - TTG Originally booked in 2020, paid in full. The vaccinations mean nothing anyway. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. I explain ship swapping in the section: . Viking Ocean Cruises. Viking River Cruises: Reviews, Complaints, Customer Claims I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. For an explanation of our Advertising Policy, visit. We accepted and paid an additional insurance premium. The Rhine River in general is not that deep. Also lost out on the cruise vouchers. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. My bag didn't make it. It will take a lot for us to travel with you again. The dream vacation I have waited for 8 years has gone down the drain. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? This was not the case. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Really, what is a big deal here? We were treated like animals. I believe this policy and practice is clearly unfair and rather reckless. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Viking Announces Return of European River Cruises in July - Travel airfare $2198 If you are booked on a river cruise for later this year, do not make any snap decisions. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Plus, your own feed of TPG content. (The consumer indicated he/she DID NOT accept the response from the business. Having trip insurance may pay you in full depending on your coverage. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. In June, there were places along the Po that completely dried up. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Not enough for the money hungry cruise line. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. The draft is the amount of vessel that is below the water line. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. 140 complaints closed in the last 12 months. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? In the same cabin. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 He was assertive and very confident, pushy and eager to make the booking. Our ships have a very low draftabout five feet, he explained. You dont cruise in Egypt in June/July because its too hot. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. We were running between the airlines at ***** to find out what was going on, very frustrating. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. My husband and I were excited about our long awaited cruise next May. You could tear down the house and build a dam there, but that is not what is going to happen.. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. I won't be booking any future cruise with them. He made the commissions, we will not sail and lose 14,000 dollars. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. 12/21- 12/28/2022 We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. This content has not been approved or otherwise endorsed by any of these entities. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Only in very rare circumstances are the sailings canceled outright. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. They offered us a voucher for 125% or a cash refund. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. We booked a river cruise (Danube) for March 2022. The sailings. Its not an American company so they feel like they can treat Americans any way they want. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland My impression of Viking Cruise Line has plummeted far below any other cruise line. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Disappointed with Viking Cruises cancellation policy. After an Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Its infuriating and disrespectful. On 10/14, we filed a claim with Trip Mate. What? The flight from Amman Jordan to Viking cancellation policy - Viking Ocean - Cruise Critic Community Sometimes it's worth a large investment to reap the benefits of a great credit card. . That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. This site is for entertainment purposes only. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. South America & the Chilean Fjords - Viking Cruises The typical characteristics of river boats regardless of cruise line are about the same. Cruises beginning in 2009, this is not the first error and being loyal called Business since the middle seats were left vacant. Viking is bringing back river cruises to Europe in July. Compare the cost in points or miles to cash, and see which option is best. If water levels fall, riverboats can have trouble sailing all the way to Budapest. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Jan 26, 2023 01:33pm. But it is for us. The trip was for September 2020 but was cancelled due to the pandemic. View all of our Luxury Cruise sailings and offers. Related: Booking your first river cruise? Claire and Stanley Keyles planned a dream vacation for June 2020. Read full review of Viking River Cruises Unable to go over the last two years because of my own declining health , out several thousand dollars. We may receive compensation when you click on links to those products. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. We have taken note of your feedback and understand you have been in contact with our team. See details. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Change of travel requirements after full payment received/ignoring request for full refund. We booked the *********** cruise with Viking prior to COVID *****************. On the next British Airways flight from London to Philadelphia, The Utter and total joke. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. We paid 529+40 USD purchasing fees each for the tickets. AMA Waterways | Travel Requirements & Safety Protocols. Pharaohs & Pyramids. Viking has lost four loyal customers with 10 past cruises between us. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Any help to resolve this matter will be greatly appreciated. The ship can welcome up to 386 passengers, and. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Language and Region - sales.vikingline.com Steve is a life-long avgeek and a points and miles player. Part refund, at least 25%. Booking your first river cruise? By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. After contacting viking to inform the situation, Viking booked another flight for us. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Desired outcome: #1. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Cruise Line Travel Requirements - Cruises.com BBB Business Profiles generally cover a three-year reporting period. Other ships were docked at the pier. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. The food was excellent. A river level that is too high or too low can affect an otherwise great cruising experience. As a result, river levels are falling to critical levels. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Photos: Major Cruise Lines Are Postponing Sailings Amid Covid International Association of Better Business Bureaus. This is our third time to book a trip, and in 2023, the medical requirement is still in place. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . This post contains references to products from one or more of our advertisers. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. These levels can swing widely both up and down. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Scenic. Premium Air. Passengers from across the country say they've. Tauck says it deals with compensation on a case-by-case basis. I encourage all Americans to do the same. Viking Ocean and River is currently operating all upcoming scheduled itineraries. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Because we were given a voucher, we can not get out money back. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This guarantee is combinable with all other Viking offers available. For the cabin on the cruise, we indicated separate beds for their cabin. #7. Note that complaint text that is displayed might not represent all complaints filed with BBB. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. The confirmation email said cancellation for any reason loss of deposit. Some years, low water levels caused disruptions as early as June and some years as late as October. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Norse Atlantic Airways to Launch NY-Rome Flights. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. Man finally takes fully-paid Viking cruise canceled by COVID - nj Withholding of monies and shore excursion booking system failure. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yazmin Hope and Libby Gallagher When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. I checked with many countries and all their restrictions have been dropped. A sales representative ******. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. 23. If water levels are low, cargo ships cannot carry their normal loads of freight. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. "Given recent developments and the developing conflict in Ukraine,. The drought category in England has reached the most severe designation of severe drought. Should your cruise be canceled, the cruise line will also offer compensation. Coach would have been better. Improve earnings, maximize rewards and track progress toward dream trips. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. Then in Philadelphia Want all money refunded. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Europe has many rivers where cruise lines operate. London was on an older plane with 3 seats on the left and right. This requirement was enacted after we booked this trip . Mind you, my cruise cost over $27,000. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Instead, in the most extreme cases, AmaWaterways will create a new itinerary. **** said he would monitor the schedule and will alert us the very day it comes out. Virgin Voyages. "We will not cancel any cruises," said Shreiner. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Claim your profile to access Trustpilots free business tools and connect with customers. The 13-city cruise was supposed to take passengers between St. Paul and New . Our trip was canceled and a voucher was issued. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Published on May 21, 2021. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Subscribe to RSS The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. I thought that Viking was reputable, so I put too much faith in them. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. These two rivers are the most popular routes in European river cruising. Vikings inability to resolve an issue with their on line booking. We booked a cruise, paid the full booking amount. BBB Business Profiles are subject to change at any time. 3. Please view our advertising policy page for more information. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Telling us that a voucher has no cash value is a shoddy business practice at best. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . Viking collects 3 fares for a 2 person room. I will never travel with Viking . This river begins in the Alps near the Italy-French border and is fed by snowmelt.

Commercial Bank Of Ethiopia Branches Telephone Number, Christine Simmons Eric Holoman, Nicholas Peters Bond Husband, Articles V