Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. We use dedicated people and clever technology to safeguard our platform. The main reason that I joined is for the Les Mills Combat class. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. No on-duty lifeguard (is this actually legal!!!). Most staff are very polite. The money left my account and from that date I have never heard anything from them. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. I joined truGym last week in Maidstone. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Awful!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot I got nothing. The number for the centre was not being answered, neither were emails. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! In the first instance contact your local gym. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! This hasn't happened and all attempts to contact them regarding this is being ignored. Dreadful management of memberships Id avoid this company and invest elsewhere! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I've always felt so welcome at TruGym and enjoy making my daily trips. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Join the 263 people who've already contributed. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Friendly environment for ladies only. Your experience matters. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Date of experience: 10 November 2022. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. And parking right outside that's free!! This week i have attended a tone class and a body pump, both were identicle. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. We also ensure all reviews are published without moderation. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I think there are more people than the capacity of gym. A positive and social environment to train and meet people. Anyone can write a Trustpilot review. ?TruGym this is unlawful and action is being taken. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. How many stars would you give TruGym? TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. We also ensure all reviews are published without moderation. Join the 268 people who've already contributed. CON's / The gym is a mess! All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. They are now pursuing me for 234 claiming I never cancelled. I have been trying to contact them for a refund for months and have been completely ignored. I signed up to the gym and have been going daily as i am very consistant with my training. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. It said I should hear back within 48 hours. Management is awful only good thing about trugym . Good luck TruGym you are going to need it! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Any attempt to contact head office is ignored. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Otherwise I would give it a five star rating. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Great gym, always really clean. Friendly staff always happy to help. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. False advertising! 14 Customer Service Resume Examples for 2023 - beamjobs.com For the price per month, this is a great gym, it has everything u need and more. Companies can ask for reviews via automatic invitations. Bit apprehensive being a female in my 50s. My branch shut down down and I never received a membership refund. The gym had closed down suddenly in November 2021 and hasn't provided a refund. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Completely unresponsive to emails. It was ideal as there is a Friday class at 5:30. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Anyone can write a Trustpilot review. Very clean and covid compliant. Weights are all over the place. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. | Read 41-60 Reviews out of 265 I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! | Read 81-100 Reviews out of 267 I have paid for a year's membership through GymFlex and have no idea how to get my money back. We use dedicated people and clever technology to safeguard our platform. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Joke of a place. I also send two emails through to them and I never even received an acknowledgement let along a response. Complaining to TruGym is difficult. Same as below - Trugym Bromley closed and didnt refund the lost membership. This review is on the company and not the local gym. They now refuse to refund monies taken. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I find the booking system for classes difficult to work out which is why I havent booked any yet. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. It does seem that there are other members who have also not been refunded. How many stars would you give TruGym? I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Correction: non-existent customer service. | Read 41-60 Reviews out of 258 Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Ive been at this gym for nearly 2 years. Join now and save 30 (no joining fee offer). Most of the equipment is very old and remains unfixed for long periods of time. The day before, my payment had been taken. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. How many stars would you give TruGym? It has been three weeks and no one has been in touch. Stockton On Tees - AVOID!! Be proactive by paying attention to the customer's needs and offering help or recommendations . | Read 21-40 Reviews out of 264 I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! If you are looking for fluffy towels and a 5 star experience this is not your place. Voice your opinion today and hear what 263 customers have already said.

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