How do I set up my accounts in Authenticator again? Microsoft Authenticator not working, after getting a new phone There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Set up the Microsoft Authenticator app as your verification method - edited How-To Geek is where you turn when you want experts to explain technology. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. All of this could be fixed with a one time bypass for cloud! This can be done a lot better! Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Oct 06 2018 This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Authenticator APP and re-add accounts to APP? Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. After that, you should start receiving push notifications from the Authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. These modes can prevent apps from sending notifications. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We select and review products independently. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. You'll use these codes as single-use password to verify that you are who you say you are. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. Microsoft Authenticator App doesnt send notificaiton or code on The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Make sure the device is registered. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. When you purchase through our links we may earn a commission. Here, we suggest to try the following suggestions to see if it is working.1. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. I have make sure that the battery optimization and all sort of notification permissions are allowed. Q: My one-time passcodes are not working. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. The app requires your consent to use biometric or facial recognition instead of entering the PIN. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: What if my employee or student has multiple work or school accounts? Unlike a password, we don't want you to remember this number. It works with both iOS and Android devices, so there is no need to install the app. Accessibility Service. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Q: Why am I getting notifications about my account activity? Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Can I continue authenticating using the app? Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. By default, App Lock is turned on when you set up a PIN or biometric on your device. If your work or school uses Azure AD accounts, they are able to turn off this feature. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Of course they are. After that, starting Company Portal application again, Authenticator started to work as expected. Reinstalling doesn't work either. A: The Authenticator app collects three types of information: Account info you provide when you add your account. Even deleting the app from your old device isn't enough. We have recently implemented MFA with a conditional access policy. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Open the app, go toapps top-level menu, and then select Send feedback. The accounts that were backed up from your old phone will be transferred to your new phone. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Phone number is also correct. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Finally, add the account again and turn authenticator backup back on again. However, I now get three notification sounds after approving the request. After you tap the Contoso account tile, the verification code is visible in full screen. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Q: Why does Authenticator allow you to approve a request without unlocking the device? To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Authenticator not sending notification when signin in Authenticator For more information, review the Microsoft Privacy Statement. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. You want importance sent to "URGENT: Make sound and pop on screen". Follow the iOS prompts to grant that permission. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Authenticator not sending notification when signin in Authenticator For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Next, youll need to install Microsoft Authenticator on your new phone. Open Authenticator > Settings > Device Registration. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Oct 06 2018 @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Hi everyone. Q: Why does the number next to the code keep counting down? The Authenticator app is not required for all accounts. Removing autofill data doesn't affect two-step verification. --If the reply is helpful, please Upvote and Accept as answer--. What are the steps? We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Run at startup. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? The app is available for free download on both Android and iOS devices. You canalso remove youraccount and attempt the sign in again. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Dec 14 2021 Dont allow: If you select this option, youll be blocked from accessing the resource. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Q: How do I turn on password autofill in Authenticator on my phone? You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. change it to mobile connection to see if it is working3. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Some work and school accounts require an additional PIN whenever you verify your identity. Then sign on with recovery account to do the restore. Notifications won't work for third-party accounts, like Google or Facebook. Make surethe accountisregistered for passwordless andisjoined to you work or school. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. TapRemove accountto remove the account from the app. If you want to completely uninstall the app, you need to first unregister the app in the app settings. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Q: How are my passwords protected by the Authenticator app? Youll then be able to use those if you experience any issues when trying to recover your accounts. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: Will my users work or school account password get automatically synced? Q: I got a prompt asking me to grant permission for the app to access my location. Prevent phone from sleeping. I haven't been able to figure that out. Answer. 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If you register your device with your organization, your organization can change this policy on your phone. The app notification issue appear on iOS and Android? "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Maybe it was turning off wifi. Both features have been available on Apple products for years. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Enterprises can only enable passwords autofill for all or none of their employees at this time. To do this, open Microsoft Authenticator. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. If you have feedback for TechNet Subscriber Support, contact If you have an Apple device, the ID.me Authenticator app is the best option. Authenticator moved to new phone but the notification gets to the old phone Authenticate through Microsoft Authentication App by clicking approve when notification pop up. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. Q: Are Apple Watch or Android wearable devices supported for Authenticator? A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. For your work or school account, your organization decides whether or not to allow one-click notifications. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Tap the account you want to remove, and then tap Remove Account.. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. On Android, Microsoft recommends allowing the app to access location all the time. Contacts and phone. A: Your org might require you to register the device to track access to secured resources, such as files and apps. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. I guess i've never noticed this as the notifications have just stopped working recently. Select Security info in the left menu or by using the link in the Security info pane. No notifications on Android 5.0.2. What Is a PEM File and How Do You Use It? Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. A: The Authenticator app collects your GPS information to determine what country you are located in. You must have an Authenticator app installed on your device in order to use it. What is SSH Agent Forwarding and How Do You Use It? First, you need to have the Authenticator app installed on your mobile device. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Googles online services are available with push notification authentication. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. I have make sure that the battery . Control vibration. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? Can you get notifications from other apps? Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Q: Can I create my own Verified Identity? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Heres how to move your 2FA accounts if you useMicrosoft Authenticator. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. On these devices, Authenticator is automatically registered as a device administrator. Q: What is App Lock, and how can I use it to help to keep me more secure? That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app.

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