The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA is diligently working to fill these positions as soon as possible and we have. The position pays very well also. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Contact - MARTA GUIDE Click here to download the Mobility/Paratransit Application. Indicate the type of mobility aid used, and if the lift is required. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Partnership Program. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Door-to-Door service is available to customers who require such assistance. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Visit our Click hereto learn about MARTA's Travel Training Program. Click hereto access the Mobility Reservation System. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA Mobility MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Local, Express, . Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. No commercial or large-size carts, or dollies unless collapsed. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers must make all changes prior to the date of travel. Mobility Fares - MARTA Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Overview To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. You willstill have the optionof goingintovoicemail. Mobility Operators are prohibited from administering medication. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). *Unlimited rides for consecutive days beginning first day of use. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Indicate the use of a service animal, if applicable. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. custserv@itsmarta.com, Write to: MARTA Customer Service Center Please indicate if no return trip is necessary. 404-848-5826. Cobb Transit Service: CobbLinc | Cobb County Georgia MARTA Mobility Guide - outsystems.itsmarta.com Customers are required to secure their packages at their seats, as storage space on the bus is limited. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Transit; MARTA Service . Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Police (Non-Emergency) 404-848-4900. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Customers may travel with one companion. When a return trip is needed, indicate the desired pick-up or drop-off time. For more information, please call Customer Service at (770) 427-4444. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The customer cannot depart earlier than 4:00 PM. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Disruptive, harassing, or threatening behavior is prohibited. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Appeals must be received within sixty days (60) of receipt of the denial letter. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Mobility Fares. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. University Program. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. card with a picture each time they board a Mobility Bus. Rail stations have both elevators and escalators. 2. Is a shared ride, advanced reservation mode of public transportation. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Inconvenience in using the fixed route system is not a basis for eligibility. How do I use my Reduced Fare Breeze Card? The application has two (2) parts (A & B) and is the first phase of the process. Riders' Advisory Council; . Wheelchairs are defined as three or more wheeled devices. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Mobility Fares - MARTA This service is designed for customers who can use the fixed route system if an accessible route is available to them. Operators cannot make change. MARTA - Metropolitan Atlanta Rapid Transit Authority . Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Individuals may forward the completed application in the following ways: Via Mail: The CCR will make every effort to accommodate requested pick-up or drop-off times. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Atlanta, GA 30303, MARTA Headquarters Building Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Train Hours. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Accessible Services - MARTA The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Alternative format requests may also be made during the application process. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Please tap your Breeze card within 30 days of purchase to activate reload value. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Scooters are often unstable on lift equipment. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA Customer Experience. MARTA Mobility Guide - m.itsmarta.com MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 3. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. The fax number for Mobility Eligibility is 404-848-6900. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Employee Portal - Metropolitan Atlanta Rapid Transit Authority PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. We don't offer Reduced Fare versions of any of our pass programs. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA Customer Experience. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA Customer Experience. Travel Companions are subject to the regular MARTA Mobility fare. MARTA Police (Non-Emergency) 404-848-4900. A MARTA Mobility Service Agent will explain the service and/or mail an application. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. 2424 Piedmont Road, NE A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station MARTA - Metropolitan Atlanta Rapid Transit Authority MARTA Mobility service is curb-to-curb. Solicitation or selling goods or services without the express permission is prohibited. Small strollers or carts must be securely held and not block aisles or passageways. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. MARTA is a stable in Atlanta and people stay with them till retirement. MARTA For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. 404-848-5000 . Please be advised MARTA MARTA Mobility Appeals Panel

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