Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Menu The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. ADVERTISEMENT: Services or products are not endorsed by the Trust. All the best and take care. I felt really listened too when I was at my worst and feeling hopeless. There are a number of areas of good practice in the trust, which should be encouraged. You can register to join the FutureNHS Collaboration Platform workspacehere. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. 2654/1783). Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. I'm OK with analytics cookies. Care records were not always written and managed in a way that kept patients safe. We were confident that these could be achieved quickly.Key findings related to the following: Published Russells Hall Hospital Accident and emergency People could not always access services when they needed. 30 July 2013, We found that people received care that met their needs. - we'll pass your stories to the people in health and social care who can make a difference. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a I replied that I knew this. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. This meant that shortfalls were identified so that improvements could be made. Visit https://www.careopinion.org.uk The Trust also provides community services for adults (including sexual health) and End of Life Care. Since the last review, we have continued to monitor the trust and progress against their action plan. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Patient Experience Team. Creating a new NHS England: NHS Digital and NHS England have now merged. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. NX West Midlands. We did not speak to people as part of this follow up review. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Thank you for taking the time to tell us about your experience at our hospital and rate our services The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Our rating of safe was Inadequate overall. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. The complaints were analysed to look at trends, for changes to be implemented. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Care records were still not always written and managed in a way that kept patients safe. Every member of staff I encountered was friendly professional and put me at ease. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. [Very happy with 'Treatment'] Have you experienced something like this, here or elsewhere? DY1 2HQ, Posted via Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Patient Experience Team. Russells Hall Hospital Jobs - 2023 | Indeed.com There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Again thank you and i would recommend this hospital to all my family and friends. the service is performing exceptionally well. Our rating of effective was good overall. Agency or bank staff predominantly staffed each area we inspected. Paediatrics and Gynaecology etc. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. I want to especially thank the Such a lovely Dr and an asset to the hospital. AEU Department Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. We carried out an out of hours, unannounced, focussed inspection. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. There's no need for the service to take further action. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Covid-19 Release of Information Call Line: 256-215-7461 []. Video messages to our community from our Physicians and our Staff. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. It is great to hear that you received excellent care and treatment in Maternity Department. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. For common health problems visit your pharmacist, GP or walk-in centre. By choosing well, you will help to reduce the burden on essential emergency services. I was induced after the consultant identified a large amount of fluid around my baby. Tell us what was good and what could be improved, say thanks or call for change Patient Experience Team. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. All rights reserved. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. UK Affiliated Hospitals A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. The hospital trust said concerns related to Mitie's offices. There were areas of poor practice where the trust needs to make improvements. Staff were really lovely. Ratings and reviews - Russells Hall Hospital - NHS Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. AEC unit | Care Opinion Clinical observations were not undertaken in a consistent manner. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. [Very happy with 'Staff skills'] WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. 4 years ago, I attended this unit after a visit to my gp. Most staff were complimentary and shared examples of how they were supported by their managers and teams. Wed also like to use analytics cookies. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. At least one standard in this area was not being met when we inspected the service and Only a small proportion relates to the emergency department itself. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Any other browser may experience partial or no support. Outpatient services are also provided at the Corbett and Guest hospitals. Dudley The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Emergency Care - Find a Service | Holy Cross Health

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