Denying access to the Vivid Seats Marketplace. Things you buy through our links may earnVox Mediaa commission. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. I dug a little deeper. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. You\'ll receive the next newsletter in your inbox. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . How Vivid Seats Works - Vivid Seats Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Under these circumstances, I think a credit card dispute is absolutely fine. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Can Vivid Seats keep your money for a canceled show? They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Unfortunately, no. DoNotPay can help you sue the company in small claims court. You can begin t Can I cancel an order Ive already placed? RYADD was also forced to settle with Virginia authorities over the same practices. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. This article was published on March 29, 2022, and updated on April 27, 2022. Additionally, Vivid Seats was named No. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Can Vivid Seats purchase my tickets from me instead? Academy LA is a cashless venue. Can Anyone Predict Whos Going to Win Best Supporting Actress? Please keep your tickets in a safe place. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. Contact Customer Service | Vivid Seats Events may be canceled by the team, venue, performer, or promoter. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Upon seller confirmation, your method of payment will be charged. I tried emailing and calling. Our help is free. To use DoNotPay, open it in your web browser. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. But he couldnt get through to anyone at Vivid Seats. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. We will donate 1 ticket for every ticket you originally purchased. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. Vivid Seats respects the intellectual property of others, and we ask you to do the same. Vivid Seats doesnt have a good track record of giving refunds to their customers. Again. No, Vivid Seats will not grant you a refund for postponed events. Here are what the top ones have to say. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Event Specific Terms 3. Vivid Seats Covid-19 Refund Settlement - Consider The Consumer Class Period: September 29, 2016 to April 1, 2021. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. No proof is requested. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. It depends. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. We are not always notified if a show is postponed, rescheduled or cancelled. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. Were always here to help. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. The company reviewed his case and agreed to refund his tickets. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. It happened to me only once, and I was satisfied with Vividseats customer service. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Vivid Seats to pay $7.5m in refund settlement deal If your show hasnt announced a new date yet, please hold on to your tickets. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Event organizers apparently hoped to keep the ticket money. These tickets are marked on the listing as "Zone Seating." Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. To stay up-to-date on the events status, monitor the venues website from time to time. Livid With VividHow To Demand a Vivid Seats Refund. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Vivid Seats denied an Eagles fan a refund. How he got his money back Vivid Seats allows refunds under specific conditions. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. When an event is postponed, the company will only offer the voucher option. Our mission is to connect customers with individual ticket holders and amazing. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Vivid Seats will determine when an event is cancelled based upon the best information available. What happens now? For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Aegean Airlines refunds one ticket but not the other. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Why is it taking so long to get a cruise refund? Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. . The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. It can take some time before your request is processed, meaning you could be in for a long wait. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. and will not be eligible for a refund. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. The Wagner opera returns to the Met for the first time in 17 years. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Thats not funny. Thats over 18 months after we bought the tickets, he says. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. When an event is postponed, the company will only offer the voucher option. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. E-tickets Within a few minutes of placing your order. Most complaints are from ticket billing and delivery issues. Do Not Sell or Share My Personal Information. This site is protected by reCAPTCHA and the Google Here are a few strategies worth remembering the next time you have a postponed event. The event kept getting postponed and now he cant get his money back. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. . Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Thanks for your patience. We list the names, numbers, and email addresses of the Discover executives on this site. See ourPrivacy Policyfor how we treat your data. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Vrbo took my $1,270! Become a subscriber to support our journalists. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. There was absolutely no way to talk to a human. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. But why cant I get a refund? Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Accordingly, you consent to injunctive or other equitable relief for such violations. You can access DoNotPay from your web browser. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. *Sorry, there was a problem signing you up. You do not have to do anything to receive this credit. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Please contact the claims administrator if you have any questions. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. They only refund the ticket cost though, but for the fees they give you store credit. No wonder its tickets are so expensive! In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. 1650 Arch Street, Suite 2210 The total price was $1405.95. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. For listings with no designated delivery method, tickets will typically be shipped by UPS. Any tickets purchased in advanced will be refunded. The company has previously. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. According to this tweet, if you want a refund check your email for official information.. Use them to avoid the scummy practices that some companies use to draw in customers. Nellis, et al. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. I purchased tickets to an event that has been canceled due to the coronavirus. What do I do if my event is cancelled? How do I get my compensation? Information about Covid-19 Vivid Seats is closely monitoring These were the terms when Himberger bought his tickets. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. We publish the names and emails of customer service managers. COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to COVID-19 is an extremely contagious disease that can lead to severe illness and death. Our app can even help you lower your bills. If you would prefer a cash payment, you must submit a claims form. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. When will I receive my 110% Rewards Cash loyalty credit? If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years.

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