This page sets out the Terms and Conditions under which you . AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Standards and ratings may vary between countries, as well as between providers. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Travel insurance is recommended for all bookings. When emailing us, make sure you include the invoice numbers of everyone in your party. Yes, your travel credit is good for the same airline as your original flight. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Details of these rights are published at EU airports and are also available from your airline. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. How do I change or cancel my flight ticket? If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you need information regarding visa and other travel document requirements for your trip please let us know. So call once, get in line and hang tight! This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Call us when youre ready to rebook and we can help you use credit. As a student, I bought a ticket from the student universe website. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Please understand that travel service providers may not be able to accommodate every request. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. That page has the latest coupons, promo codes and deals etc. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You will be given immediate feedback on whether the code worked and if not, why. No need to worry, your credit will still live in My Wallet. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. You also can't split it between multiple flights. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Many airlines are offering to waive change fees for flights booked in the next few . StudentUniverse empowers young adults to experience the world with discount travel. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. We will be fully responsible for the proper performance of the package as a whole. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. If this is not the case, you must let us know. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. On the ticket, they have a link to go to the website of the airline. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Most airlines have issued one free change and you may be eligible to cancel for future credit. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. DONT BUY REFUND POLICIES. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Sign up. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Tuition and Fees Refund Policy. Yes! However, sometimes the deal may not be available for all dates or to/from all airports. Transport and accommodation providers have differing cancellation policies and rules. Depends on the airline policy. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Travel credit is stored on your StudentUniverse account for future use. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Heres some answers to the top questions we are getting and information to help us help you faster. To confirm your travel arrangements you may be required to pay a deposit per person. StudentUniverse is not an insurance company. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Yes, and this depends on the airline's policy. Choose one of them and take advantage of the discount! Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Dollars? Sound good? A change to your student status will not impact your credit. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Please note that this does not mean that your order has been accepted. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. See the chart above for the best number to call. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Basic Economy . The credit will be for the remaining amount of your ticket. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. We aim to provide you with an amazing travel experience. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. A refund must never exceed the original payment amount. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Log in (or join) to see if you are eligible. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Please allow adequate time to obtain any such advice or documents. Please ask us to confirm what protection may apply to your booking. It is entirely at the airline's discretion to provide you with a seat on a later flight. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. StudentUniverse is not an insurance company. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. You must not make any booking unless you understand and agree with these Booking Conditions. Most of these changes will be minor and we will advise you of them at the earliest possible date. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. When you Log in or Sign up, ensure you do so with the traveler's info. Your home country and destination country will likely have travel requirements. Have I signed up before? StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Additional fees for baggage may apply. Such recipients may include the overseas travel service providers with whom you seek to make a booking. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. At the time, most countries haven't announced a vaccination requirement. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Most Popular. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. How do I book seat assignments and meal requests? Please speak to one of our consultants for further details. We are trying to help as many people as possible as quickly as we can. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. period of more than twenty-four hours or include overnight accommodation. You will need to know the legal name and date of birth of your friend(s). Refund Policy. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. We really cant speak to any insurance questions. You can view any fees associated with canceling your ticket under the My Trips section of your account. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. First, they do not have a refund option. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Once you call, you can leave your number for a call back when we get to your place in line. Never miss a flight (deal) again Save your details for a quick and easy checkout process. Vote. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. To find the change rules for your flight ticket, look under the My Trips section of your account. Packages cover a How much can I bring? No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Airlines generally do not allow changes to your routing or name changes. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. If you require your confirmation email to be resent please contact us. Please know that we understand and empathize with your frustration over this situation. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). 198 User Reviews. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Many airlines are updating their policies regarding travel credit use deadlines. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Please confirm which airline your credit is with by visiting My Wallet. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Yes! This table is for informational purposes only. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. If youd like to check what your airline is offering, you can check out the airline policies directly. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. Search for the total number in your party and log in (or Sign up) as yourself. you will be asked to show the childs full unabridged birth certificate. These policies and rules are binding on you, so be sure to review them before purchase. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Such terms and conditions may be disclosed by use of hypertext links. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. If your ticket was totally unused, itll be for the full amount of the original ticket. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Masks are now mandatory in airports, train stations and other ports of travel. :). It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft.

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