2697 Lakeville Rd. Suite 1 Avon, NY 14414. info@quicklees.com Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Check your order confirmation email for We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. By signing up you are agreeing to receive emails according to our privacy policy. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Arnaud Collin Global Head of Marketing. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Enjoy! Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. The implications for my own role at StubHub were uncertain. It's often the quickest way to sort something out. The contact number is only for US and Canada. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. In March, the entertainment industry crashed. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. How do I contact? I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Our RSS feed includes all eBay news articles published on this website. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. I live in Singapore where the StubHub app is not avail. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Personally, though, I found it disappointing. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Lots of answers to questions are in our FAQ. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Does StubHub have live chat? While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Every order is 100% guaranteed. Olivier Ropars Vice President & CMO. Being OK With Spectacular Failure. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci form" and let us know how we can help you. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. wikiHow is where trusted research and expert knowledge come together. This article was co-authored by wikiHow staff writer. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. We use cookies to make wikiHow great. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Stubhub, Inc. operates as an entertainment ticket agency. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Buy Sukhinders Book! Picking up your tickets at one of our Last Minute Service Centres? They mention on their website that you should call their normal customer service number to ask about adding an event. Search through past posts using the search bar at the top of the forum page. Give us a call if you need help with something urgent. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Singh Cassidy will be based in StubHubs San Francisco headquarters. Stubhub serves customers worldwide. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. StubHub will send you an email with instructions on how to claim your refund or credit. Choose Possibility: Take Risks and Thrive (Even When You Fail). WebStubHub's Field Operations. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? If you buy through links on our site, we may earn a commission. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. His digital chapbook, The Internet, was also published in TL;DR Magazine. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Evaluating all of these factors, I agreed to join the company. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. The more I learned about StubHub, the more excited I became. customersupportuk@stubhub.co.uk. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. How do I ask Stub Hub to list an event for which I have tickets? Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Call 1-866-788-2482. the exact pickup location and times. Field Operations and Last Minute Services. Jeff Zwelling TBD. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Our RSS feed includes all eBay news articles published on this website. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S San Francisco, CA 94105 USA. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Being OK With Spectacular Failure. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Join the list. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. Corporate Phone Number: 1-415-222-8400. In this regard I was right; but major unforeseen risks would also unfold on my journey. StubHub will refund your money if an event is cancelled or moved. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Restrictions apply. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. HEADQUARTERS. Alternatively, Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. In 2017, eBay enabled $88 billion of gross merchandise volume. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Personally, though, I found it disappointing. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Built In is the online community for startups and tech companies. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Joel Santirso Senior Product Manager. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Musk Made a Mess at Twitter. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. My Secret to the Success of Amazon? To provide a deeper support system beyond grants, we lend our Check out, All tip submissions are carefully reviewed before being published. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. 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We'll do our best to get back to you in the next 24 We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Come join us to plan your next live event experience! StubHub is an eBay company (EBAY). Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Read on to get the help you need to contact StubHub. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Somehow, Id have to navigate us through it. Our RSS feed includes all eBay news articles published on this website. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. You should not rely on any forward-looking statements. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. I ordered tickets but can't view them online even with the access code. Fax Number: 1 199 Fremont Street, Floor 4. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. WebOUR PARTNERS. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Include your email address to get a message when this question is answered. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Contacting StubHub While StubHub does not offer live chat, they do have a phone We give them a time frame to offer It was time for me to choose possibility once again. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events.

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