Consumer line: 800-922-1531or 803-737-5230. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Welcome to a new day at American Electric Power. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). All residential customers can have power restored with a down payment. No disconnect for 15 days for illness certified by a physician, certification can be renewed. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Business customers, please contact us. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . Additional service provider fees may apply. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Any day a forecasted high temperature of 32 F or below or on any day a local Heat Advisory is issued by the applicable weather reporting service. Our simple transfer service makes it easier. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Consumer line: 866-380-9816 or 919-733-9277. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Terminations are suspended for 55 days when people apply for federal energy assistance. Tree Issues If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. No disconnection if customer agrees to and adheres to payment plan. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Regulated utilities must get PSC approval for disconnect. Requires PUC approval. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Customer may request an extension. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. If you have forgotten your security code, please call 800.672.2231. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. During the delay the customer is expected to agree to a payment plan. No disconnect if customer agrees and adheres to payment plan. Temperature based. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. No disconnect if customer agrees and adheres to payment plan. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Butte, MT 59701. The notice must include the intended . Consumer line: 317-232-2712 or 800-851-4268. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Service cannot be disconnected if customer agrees and adheres to payment plan. Customer must pay bill in installments within the next 90 days. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Heist said he . Consumer line: 501-682-1718 or 800-482-1164. We know our customers are concerned about their families and. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. You're in the right place. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Three utilities. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. It has been in business for over a century, starting operations way back in 1906. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Start Start service or add another location to your existing account What you'll need: Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holder Date to start service We welcome your ideas and feedback. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Temperature. Consumer line: 208-334-0300 or 800-432-0369. New Jersey Administrative Code 14:3-3A.5 No disconnect if illness would be aggravated, need statement from doctor. Utilities are required to offer a deferred payment plan. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. All residential customers can have power restored with a down payment. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. Allows customers to extend payment of pre-existing arrears beyond 12 months. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Use of this site constitutes acceptance of the AEP Terms and Conditions. You can now begin new service, move to a new service area or cancel your service online. Customer must agree to payment plan. Disconnect prohibited if customer agrees to a payment plan. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Customer must enter into a deferred payment plan if termination is postponed. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Need help paying your bill or service with your account? Thanks for your interest in American Electric Power. Customer is required to negotiate a payment plan. There are also rules prohibiting disconnection of service for certain medical reasons. Prohibited from disconnect if customer agrees and adheres to payment plan. Modify home service Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Cannot disconnect if payment agreement is in effect. Before you start, make sure you're not a current customer. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. Moving to your next home can be exciting and stressful at the same. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Duke, aep thresholds. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. 32 F and below. Douglas Sacha / Getty Images Drip Loop Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. AEP is a utility company that provides electricity and natural gas to customers in the United States. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Prohibited when heat advisory from the National Weather Service is in effect. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. salesforce sandbox url format. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Medical certification can be renewed once within 120 days. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Consumer line: 404-656-4501or 800-282-5813. During the heating season, a utility may not ask for a security deposit. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. Disconnection is prohibited if customer agrees and adheres to a payment plan. Table of Contents show What Is AEP Central? Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. 30 day disconnect delay with medical certificate, may be renewed 2 times. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. The utility may not require payment of more than seven percent of the customer's monthly income. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Must allow customers to pay balance over next 6 months after winter moratorium. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. No disconnect for seriously ill, disabled. With an AMI The waiver is valid for 30 days and . Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. The latest reports from users having issues in Canton come from postal codes 44709. News Releases. two-week period encompassing Christmas and New Year's. Shale Oil and Gas Location. Lists several financial assistance options, including: Deferred Payment Agreements, HEAP, Budget Billing, Discounts, Good Neighbor Fund, and Third Party Notification. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Customer must agree to payment plan. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Customer must negotiate a payment plan to maintain service after delay. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Certification forms must be completed for each case of disconnection or reconnection. Protection for customers entering payment plans; special notice and links to assistance agencies. Utilities must offer payment plan suited to customer's financial situation.

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