Guests are not included, so anyone entering with you will be charged US$31 per person. i made an account a day ago and i tried contacting them to cancel my account. It's a yellow button near the top of the page. Cookies Policy The quality of Regus office space is good and available services/appliances were reliable. For a company as big as Regus to not have a complaints procedure this is appalling. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. If you were to take direct space or a sublease you would also see these fees in your rent annually. Be part of a vibrant coworking community with dedicated desk or hot desking options. Im sorry if you felt the need to escalate this. You're going to be billed for an entire year. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I would not recommend thia company. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. However when I went to check out online, their web site went blank. Platinum membership includes access to an office. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Book on the day or in advance via the app. You have been with us for several years and already experienced renewals. I have had no regrets having my office here and am committed to staying with them. Don't be fooled by that. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. They are so disorganized that they are billing for both accounts. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The center itself have no problem and sales are nice before you join. Advice STAY AWAY, Products used:Virtual office Can I change my membership after Ive signed up? The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I will be taking legal action if this is not returned within 28 days (31/03/2023). So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Troubleshooting common issues with Solstice Conference. One such way weve used before, is going through the Gourmet Society x DragonPass portal. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Its nonsense in most cases and one should be able to continue with an office space. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. I contacted Regus immediately to explain the situation and cancel my service. Please remember that the retainer is refundable at the end of your agreement. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. This company responds to reviews on average within 3 days. This does not affect customers who have a permanent space as these are reserved specifically for them. This is to inform you that, unfortunately, I would have to cancel my membership with your club. They would not remove the items that I didn't want. If so I might cancel my Regus ASAP as to not forget. The complaint has been investigated and resolved to the customers satisfaction. Read this thread and my post on what to do to defend yourself It won't go in any direction! Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. It is just because of the nature of my job. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Its an automated process. Nice offices and friendly people. I wanted to thank you for your help. Get A Quote. This is held for seven days only as a fraud-prevention measure. If you refuse to pay their bogus invoices they will send you to collections. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Account Number: [protected] Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. You can call, but they don't know what's going on and have little to no authority to fix the issue. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Connecting your device to a video conferencing-enabled meeting room. hb```a`` Shut it down because I didn't need it anymore. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Remember that I need to escalate this and if I escalate this it will not be approved.". Michelle Spire It is a scam. Thank you for your consideration. The complaint has been investigated and resolved to the customer's satisfaction. Make it brief, not elaborate. Your local team are always your first point of contact. There is absolutely zero opportunity to engage with the corporate infrastructure. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Regus offers flexible, high-quality and relatively inexpensive office space. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! DO NOT TRUST THESE FRAUDSTERS! A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Membership: 2.3.1. Platinum Plus costs about $300 more, but it really wasn't clear why. According to the contract terms, the last date of my membership with you is on {the date}. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Kind regards, Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Your email address will not be published. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Here is a simple format for writing this letter , To, My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. In the next paragraph, you should ask the authority for confirmation of cancellation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Are there other similar companies to regus that are less expensive or better? Do you think the lease would end, with no consequences for Regus or the member? Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Neither document indicates that there is no opportunity to terminate for an entire year. Receptionist only can communicate by email, even for the most important things for your business. Hi, is anyone aware if this is still valid and if any issues occurred? What actually are you reasons? Your email address will not be published. Regus Luton have a very devious way to prevent full deposit return. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Meet in any city. We apologize for any inconvenience caused. 1. I have been charged for restoration fees even though the office was not restored at the time of my move in. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Absolute disregard for tenants. This is a very unprofessional way of handling the situation as this concerns health and safety. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Your days must be used within the month they are allocated. Michelle Spire All our agreements automatically renew before their term finishes for an equal length to the previous one. It was a nice experience with the club. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Regus are not transparent with their pricing. Their automated system was charging me for a service their system just added to my account. Please fill in your details and a member of our team will contact you shortly. Such companies should not exist. This sub is not for advertisements! We have a team of specialists available 24/7 to help you find the best solution for your business. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Once your agreement with us has been renewed, well confirm it via email. It should have been very easy to secure me as an advocate for the company. Transparency is very important in everything that we do. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Dont believe them they are massive frauds. Submit a complaint and get your issue resolved. Global Customer Service at Regus. %PDF-1.6 % I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Where appropriate, well also take steps to prevent the situation from happening again. This comment was posted by a verified customer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its clear from reading your comments that the main reason for your review is that of your agreement. Let's find the right workspace for you. Our team is ready to answer your questions. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please email me at lorraine.brule@regus.com with your company name and details. I would love to help further but havent been able to identify your account. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Unacceptable billing practices. There is non existent customer service department. Best regards, I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Your email address will not be published. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Were sorry you had this experience and would love to help. Have anyone walk away from regus hidden automatic renewal. Company Name: Carrie Jaffe or Accurate Assessments of San Diego AvenueErie Rhode Island 24975. They are requiring a TWO month retainer, which is almost $4000! You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do.

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