Please send all returns or exchanges to: Please login or create an account to access online services. Disputes due to containers associated with Government holds: A statement validating the customs hold was not a result of any action by the shipper, their agent, or any party to the bill of lading. ACL Halifax: email halifaximport (at)aclcargo.com APL: https://apps.usa.cma-cgm.com/econtainer/apl.php CMA-CGM: http://apps.usa.cma-cgm.com/econtainer COSCO: https://sites.google.com/view/coscoshippinglinesna/emptyreturns Email Address. eContainer is the tool which enables easy access to search for empty delivery locations. When a facility is closed for a full working day during the free time period, the day will not count against the cargo free time. OOCL, CMA, APL, and COSCO Empty Reefers will only be available on gate hours 07:00 to 16:15. The screenshot(s) must be taken the day prior to the Waiver Date and on the Waiver Date. No parts may be returned without a Return Authorization Number issued by Caplugs Customer Service Representative When your package is ready do one of the following: For the U.S. The main business activity is: Doubleclick is Googles real time bidding advertising exchange. We rely on your consent for placing on your browser cookies which may collect personal data about you. Import Empty Return Inquiry: (For multiple containers search, please separate by space or changing line.) Partial day closures are considered as a full working day and count towards free time. Returns | Evergreen Return Policy If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. Free time for carriers equipment commences on the day equipment departs from carriers container yard. Evergreen Enterprises This is an effort to ensure that all drivers are educated on the APM Terminals safety policies in advance which should improve safety awareness and reduce potential violations. Everport. Click EmptyReturns and scroll down until you find your area and size/type. Shipping Line Contacts Status , Free Flow/Peel Pile Requirements Third parties and social media networks also place tracking cookies. For details how to extend your DnD Free time at destination, click. Don't miss out on sales, new arrivals and more. <atitlt="print screen" alt="print screen" onclick="window.print();"target=" _blank" Style=cursor:pointer;">print button Empty Return Instructions & Vessel Schedules. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. Notifications must be sent via the website. Reefers with nosemount gensets will need to arrive prior to 15:00 or will be subject to possibly being rejected due to the additional time needed to remove the nosemount. This will benefit all trucking companies . .eg-eyebrow { Ends on the day that the full container is gated-out of the terminal. .eg-eyebrow-right { Verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. Ends on the day that the empty container is gated-in at the agreed port or terminal. Vessel Schedule Each daily screenshot must show no reservations were available for that day and as far into the future the rail reservation system allows, or up to the end of the receiving window whichever is sooner. We handle a wide variety of cargo. The tags are re-editable. APM Terminals offers seamless, cost-effective and reliable container weighing solution that will save you both time and money. Tampa - first 8:00 AM following vessel departure. A platform for our supply partners . With an APMTerminals.com account you can: An APMTerminals.com account enables you to save containers to your Container Watchlist, set daily Watchlist email notifications, and subscribe for Terminal Alerts. text-align: right; The Northwest Seaport Alliance In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the free time as indicated below. Hover your cursor over the Terminal to see their Shift Definitions. Local Information. } Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. .eg-eyebrow-left { Shop our 'Positively Playful' collections! Enter your email address and Password below. Empty Return Instructions Keep Motor Carriers up to date on empty return activities Using the eModal Empty Return Instructions (ERI) module, Ocean Carriers & Terminal Operators can update their specific return instructions for Motor Carriers. DOCUMENTATION FEE FOR ALL IMPORT TRADES - EFFECTIVE DECEMBER 1, 2020. 2018 ZIM Integrated Shipping Services Ltd. | All rights reserved. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team. Cosco, Evergreen, Hamburg Sud, Maersk, MSC, Safmarine, Sealand, Hyundai Always verify your empty return location with the shipping line ACL, APL, CMA-CGM, Hapag Lloyd, Evergreen, Marfret, ONE Line, OOCL, Transfar, US Lines (ANL), Yang Ming, Zim Lines DAILY CHASSIS / EMPTY ACCEPTANCE CONTAINER TERMINALS CHASSIS POOLS Copyright 2021 Advent eModal. Los Angeles - first 3:00 AM following container discharge Packing Of Cargo Transport Units (CTU Code), Terminals, Restrictions, Free Time, Local Surcharges, Office Calendar. Country: United States Empty Return Information 20' Dry, 40' Dry, and 40' High Cubes are Returned to Fleet Street - Berth 64 . Please enable scripts and reload this page. Our warehouse is currently experiencing delays. OOCL Lite provide real time sailing schedule search, cargo tracking, shipment Empty Return Appointment Creation Rule Reminders: * There will be a limit to the amount of empty in appointments you can make in a 10 minute period . For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. Empty container return locations Use the below overview to determine where to return empty containers in Canada. Reefer demurrage includes plug-in/electricity charges. Prevents unauthorised use of login credentials or access of system. We use cookies as a fundamental part of our interaction with our users browsers. deliveries. To ensure appointment availability, it is encouraged to place appointments daily by noon. Empty Returns SFCT is receiving empty equipment as outlined for the shipping lines below. print button, Terminal Disputes must be submitted to Maersk within 30 days of the invoice date. Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. Please enter container or booking IDs (Maximum 50 Entries). Container : 60 containers max. 2/27 (https://bit.ly/3IGNRwz) @media(min-width: 769px) { Detention disputes for U.S. shipments can be raised by: For cargo after return, through our website maersk.com in the MyFinance section. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. If, for any reason, you are less than 100% satisfied with a product you have purchased from us, return it within 90 days using one of our hassle-free return or exchange methods. } We are a leading container gateway in the United States. However not all transactions will be guaranteed. Expiry Date: Until further notice Each appointment therefore is valid for two hours when including grace periods. Under a port development authority, the NWSA manages the container, breakbulk, auto and some bulk terminals in Seattle and Tacoma. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. If your item is defective, you have one year from the date of purchase to return it. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. You may be trying to access this site from a secured browser on the server. Finding solutions and creating opportunities is the name of the game. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. At inland port locations owned by ports (ie. Eagle Marine Services, Ltd document.write(new Date().getFullYear()). Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. 2018 - Evergreen's Marine Terminal of the Year Award; 2018 - The Association of Bi-State Motor Carriers Award; 2018 - National Truck Driver Appreciation Week; 2017 - Evergreen's Marine Terminal of the Year Award; Careers; Payment; Help; Contact Us Collects IP address of visitors, date/time of visits and visit time. Please contact Evergreen at 972-764-1350 for any demurrage questions. Are you having trouble making an appointment or paying a fee? 2022 Earth Hour. in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania. Since those early days, it has not only survived, but positively thrived on hard-work and perseverance, until today it boasts a fleet of over 160 container vessels. Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. Activity location codes for demurrage and detention, Submission of release request instructions. Remembers if the user accepts or rejects the Cookies Notice. To receive alerts via email or SMS as they develop, please sign up for Terminal Alerts. .eg-eyebrow a { Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Jacksonville - first 8:00 AM following vessel departure Learn more. text-transform: uppercase; DETENTION: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time. Affix your shipping label to the package, making sure no other tracking labels are showing. In the event of any discrepancies between the below and our public tariff, the public tariff prevails. Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). Please note that personalized items, food and live plants are nonreturnable. Postal Service, give it to your mail deliverer or drop off at your nearest post office. Canada - Toronto Empty Container Returns. Keeps user information for session identifier after the user has logged in. Baltimore - first 8:00 AM following vessel departure Look up rates for new shipments and inland tariffs. Please enter your Evergreen account number and zip code to activate your online account below. Philadelphia - first 8:00 AM following vessel departure If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. text-align: center; Appointment slots will open 7 days in advance (subject to change). Dept. Refunds will be processed within 8 business days of receiving the returned items, and will be credited to the original form of payment. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/17/2022. } One Sitcum Plaza, Tacoma, WA 98421. deliver best-in-class service to our customers. To see the satellite locations for an Equipment Provider, simply click on the EP's company name. Reminder: Appointments are mandatory. Email us : atl@evergreen-shipping.us Return to top Dallas Sales Offices Tollway Plaza I 16000 North Dallas Parkway, Suite 400 Dallas , TX 75248 Tel : (972) 246-2271 Fax : (972) 246-5503 Email us : dlsbiz@evergreen-shipping.us Return to top Houston Sales Offices 6575 West Loop South Suite 640 Bellaire , Texas 77401 Tel : (713) 661-8884 color: #FFF; Maersk Spot now also includes extendable Free time options. Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. Stores a unique chat session status and session information such as user name, company name, email address, question that posted by the user and chat history. flex: 1; vessel tracking, port schedule, access rates of exchange for your selected Please enter container IDs (Maximum 10 Entries). We handle a wide variety of cargo. Start your search for the right partner for your business. Please key in your Shipping Line name for each terminal. Empty Container Return. within the eModal Community Portal also provide a central place for intermodal stakeholders to post and view vessel information by both calendar and list views. Weve had a problem submitting your entries, please try again or check back later. Please email tiwyard@everport-terminals.com if you have any questions or issues regarding the appointment system. Free time will commence the first 0800 on the first business day following discharge of the container at an ocean terminal, or the arrival of a container at a rail ramp or an inland CY (owned or contracted by Carrier), except in: It . Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. Pack your return securely, in the original package if possible. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Do not park on SR 509. Please verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. Over the past weeks, we have seen congestion levels increasing at CP Vaughan and at CN Brampton / MISC. If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. Customs CMA-CGM: YES: NOT RECEIVING DAMAGES : COSCO: NO: ONLY ACCEPTING MTY REF / NO EXPORT EMPTY DELIVERY: EVERGREEN: NO: ONLY ACCEPTING EMPTY REF: HAPAG LLOYD: NO: NONE: HAMBURG SUD: NO: Call Hamburg Sub . , however not all transactions will be guaranteed. Request. The Northwest Seaport Alliance is a marine cargo operating partnership of the Port of Seattle and Port of Tacoma. Sticky session ID used in load balancers. If you do not see your Lines listed, please send an email to Lynxsupport@poha.com and specify your Shipping Line and Terminal. Box 2985 padding: 5px; P.O. text-decoration: none; Disputes due to inability to secure a rail reservation for export shipments: A screenshot indicating no reservations were available for each day of the receiving window as indicated on the booking confirmation. CMA CGM: (877) 556-6308 Here is how to check the appointed depot information for empty container return. All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. All free flow piles must be picked up within 3 days of discharge. Featured: Christmas Traditions Collection. *excluding Newark/Miami excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Free time: Working Days details, Choose the Place of Delivery (POD) of your shipment. OOCL, APL and CMA containers use TRAC or trucker-owned chassis only. Need a custom quote or want to discuss your options. Modified on: Thu, Aug 30, 2018 at 11:23 AM. Empty return locations can change any time without notice. Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. This domain is owned by Doubleclick (Google). To view free days and last free date information for containers, along with pickup and return location basis click here: Please find the Activity Location codes for Demurrage and Detention Invoices below. Please contact our customer service department at 1-877-509-2956 within 90 days of receiving your shipment to initiate a return. Feel the love in the air with vibrant flags, Celebrate spring with sweet tabletop dcor, Spruce up any space with textural pillows, Sip in style with chic barware accessories. Gate Opening Hours Since its establishment on 1 September 1968, Evergreen Marine Corp (EMC) has secured its place in shipping history. At CY Rail Facilities working days are defined as Monday through Saturday. We will provide feedback on your dispute within 5 business days of receipt. Contact us and we will respond within the next two working days. For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. So if you make appointments too fast you will get a message that you have exceeded the limit and must wait 10 minutes before making another appointment. You should be receiving a notice. width: 100% Terms & Conditions, PierPASS Sets session expire time for the user across multiple applications. An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. Depot Information | Evergreen Call us at + 632 88860258 + 632 77281234 Contact us Local Contacts Branches Depot Information Depot Information CEBU PHILIPPINE MULTIMODAL FREIGHT SERVICES (PMFSI), INC. Beside Cebu Comm'l Bldg., Humabon St., Cebu, Philippines Learn More CENTRAL VISAYAS TRUCKING SVC. Average ship times may be longer than expected. } Please email tiwyard@everport-terminals.com if you have any questions or. ATTN: MyEvergreen Returns Allows customers to track cargo , check sailing schedules, make bookings, and more. Contact Your online behaviour could be followed by these third parties. It will also provide a re-delivery number should the container be an off-hire or one way. After the search is done, details of appointed depot information will be shown in . Please search the Empty Container Return Exceptions list to locate your empty container delivery location. Customer Service: customerservice-tiw@abpiusa.com, CMACGM 877-556-6308 APL 800-999-7733, COSCO 866-830-2550 OOCL 630-645-9120, Yard & Gate: 253-287-4106 or 253-287-4114. The eContainer application will advise where to return an empty container in a given metropolitan location. Apmterminals.com is using functional, analytical and tracking cookies to give you an optimal experience. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. Get updates on terminal schedules and other notices. Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. As a standard, our returns policy is the following: No unauthorized returns will be accepted. Click on DnD Calculation tab. Remembers the users tracking preferences on www.oocl.com (e.g. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Tacoma, WA 98401-2985800-657-9808info@nwseaportalliance.com, Seattle Harbor | Directions Shipping Line options will appear as you type. The tags are re-editable. Accepting Evergreen, COSCO, CMA, APL & OOCL. Carrier will stop the detention clock effective the next business day after the notification is received. width: 20%; We hope you love what you ordered. Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. By pressing accept you accept such use of cookies. Where do I return my empty container? color:#fff; Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. Direction: Import Please enter container or bill of lading IDs (Maximum 50 Entries). **, {{'SP_TOTALCOUNT' | translate}}{{ totalRecords }}. local information. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck.

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