I then twitted Customer Service and again advised these were upgrade. Vivid Seats - Fraudulent agreement / promises made for a full refund My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. IE, Hundreds of people are standing in front of you. After a couple days and a hour or two of being on hold I finally received my refund. I don't expect they are willing to give an apology. I was terrified that I would not receive my tickets. Finally got my tickets and had a great time speaking to the very helpful gentleman. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Sign up to receive our free weekly newsletter. We appreciate your patience. The Insurance is not included. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. they are all the same basically. 10.1K Ratings. Vivid Seats. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. and go to stub hub and . Below is a collection of reviews and ratings pulled for your easy reference. Unsubscribe easily. Anyone can write a Trustpilot review. The following is a chronological timing of the events that occurred: I called before the event and after. Customer service told me they will not help me because I already accepted the tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Ong please do not use this businessshadey as a summer afternoon under a big oak tree. We value your privacy. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. The request was put. Ordered tickets for Gary Allan concert last September. Refund of ticket price. ColPhorbin 1 yr. ago I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. 5.5 Total Score. 1239964100050. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I would never have the paid this amount of money for average seats. Vivid seats sucks. I was purchasing 3 tickets and wanted to make sure we are all seated together. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. and their online chat system is useless. All for the seller, not for the customer. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Very helpful indeed! This is not what I paid for. greenthumb47 , 2022-08-02. My credit card was charged $328.30 that day. I could not attend. Scammed!!! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! From over pricing. We apologize that you didn't receive the tickets you requested, Charlotte. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. So I have no tickets and am out $600. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. In this guide, I will be reviewing Vivid Seats in detail. What are "Email Delivery" and "Instant Download" tickets? I had a purchase trouble on Vividseats. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Then the day of the event I got an email cancelling my ticket. I do expect a responce and an apology for this overcharge. Kept telling me same blurb about it was my fault, not his, no refund, etc. He was very knowledgeable and courteous. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. The office is amazing. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I expect to pay the normal service fees, but not what you charged me for the tickets. You advised that you arrived at 7:50 PM. I have read many many complaints about the 'fake' guarantees. Day of game they said only had 2 tickets available and sold my other 4. Vivid Seats is as legit as ticketing sites come. Ultimately, hung up on me. He reassured me of any concerns I had and was very patient with me. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I will never use vivid seats ever again. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I specifically chose a section my whole group is in. Desired outcome: I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. 10.1K Ratings. Desired outcome: I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Nothing arrived. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. To sell tickets, they must meet Vivid Seats requirements. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Also, VividSeats says all orders are 100% . Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. He was very polite, professional, kind, and made the process very easy! I feel sorry for other customers who have lost a lot more money than we did. This review was chosen algorithmically as the most valued customer feedback. Crooks. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Report as inappropriate. I had to call to verify that these seats are in fact in different rows one behind the other. Then allows the seller to change the date to the day of the event. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Providing an exceptional buying experience is something we want all of our fans to experience. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. That is a lie. Customer service would not help since the event was technically postponed and not cancelled. I thought Vivid was a pr0n company. They made me jump through hoops to get my money back. Please Refund at least $1000. Ratings and Reviews 4.6 out of 5. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. We encourage you to monitor your bank and email for further updates on your order. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Great customer service skills. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. All they say is their sry, well so am I! Jeremy of Las Vegas, NV Verified Reviewer. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. We also ensure all reviews are published without moderation. I had an expensive ticket to the Garrison Keillor show at Red Rocks. No refund offered!! Vivid Seats Review Summary. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I found two separate listings for tickets in the same section and row. Dont use this site they are horrible. Absolutely disgusting. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Worst ticket platform that gives two sh*ts about their customers. I was charged $1, 053.00. My experience is consistent with those reported on BBB. I did not get what I paid for. Eugene was very helpful with my questions. Ive only purchased tickets from this site twice. Copyright 2022 Consumers Unified LLC. That means the seats were $351, not $264. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Spent all week leading up to the event trying to call only to get the worst support ever. Your trust is important to us. The market price provided by Vivid was over $500 per ticket. Get buying tips about Ticket Websites delivered to your inbox. We understand it's frustrating when events are postponed. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Ticket resale limitations; prohibition; exception. We would like to look further into this for you. Despite very different reviews, the site is very popular not only in America but also abroad. We apologize for the frustration you experienced. We assure that you and your partner will be able to sit together. Desired outcome: When I got to the rodeo they couldn't find my ticket so I had to get a new one! Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. The company says it "provides a legit, safe and secure platform. They take your money, and you have no valid tickets. Call and ask what the service charge is before buying. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. If you make a last second purchase, you are putting yourself at risk. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Barbara, who is my agent, was absolutely the best that you could have. The company was founded in 2001. The tickets were shown as $ 264. I had listened to his show on the radio (and bought many of his books) for many years. Vivid refused a refund! Vivid Seats ranks 27th among Tickets sites. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Chicago, IL 60606-0606. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. They simply dont care. Erika, we always want to leave a positive impression on our fans. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid nor Ticketmaster seem to care about my issue. This information will help to determine next steps. Looking for the best way to buy and sell mobile tickets? Reliable & Rewarding Tickets. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Tickets were electronic via phone. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Vivid Seats is an independently owned and operated online marketplace. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. There were plenty of open spaces, but I wasnt allowed in. He said they can't refund anything because they connect 3rd party sellers. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. We have a 100% Buyer Guarantee. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. We could not access or find on Ticketmaster and vivid customer dis-service. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. The. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. We lose as a result of your opportunistic business model. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. For further help, send us a direct message. Received a correct order confirmation but when the tickets came in they moved me to a different section. says they have a no refund policy unless the event is cancelled. I've had the same issue though my costs aren't that high. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. He said I should post the tickets for sale. The third party did not send us the electronic tickets. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Full refund and apology for lack of ticket delivery. I someone needs to hold ticket brokers responsible. It is never our intention to make our fans feel this way. No issues at all, would use them again. We are all set now and appreciate her cheerful assistance. I was told that I should have known that by this note that was listed: xfer Piggyback. Was not able to get in with those tickets I paid for. I purchased tickets for the New Edition concert through Vivid Seats. I expect to pay the normal service fees, but not what you charged me for the tickets. I usually stick to stubhub. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. What 4 Analyst Ratings Have To Say About Vivid Seats. We were given multiple different messages from Vivid seats regarding the tickets. FAQ. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The site is a fraud and they are aware. It also assists sellers who have tickets and want to sell them safely. Her personality was fantastic and the whole experience was just perfect. Never again. It goes against our guidelines to offer incentives for reviews. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Vivid Seats provided fraudulent tickets to me. I paid $322.17 for 3 seats. VIVID SEATS LLC. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. The moment you hit submit, they have your money and will not refund. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. WRITE REVIEW. Vivid seats is such a scam!!! Desired outcome: Wed, 11 May, 2022 at 5:09 PM. The site didn't show the total of $632.10 until after I purchased the tickets. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats' email and phones were not responding to many numerous requests. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". There was not enough time to even get to the venue. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. It asked how many tickets I wanted which I selected two. Bought 6 tickets and only 4 were transferred. . Nowhere on their site did it say that these two tickets wouldn't be next to each other. Explain your situation and why you wish to receive a refund. We're serious about getting you to the live events that you love. Phoney Company! We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Send us a DM on social media. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. So I recommend never buying anything from this place. Chicago Illinois Definitely recommend. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I suggest never doing business with them. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. THEY ARE SCAMMERS. I want my $1,500 back in my bank account. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I will always use vivid seats when getting my tickets. The total price was $1405.95. Vivid Seats provides a "100% buyer guarantee." So what happened here? We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. They are efficient, professional and the price is always right. They take your money, and you have no valid tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Terrible customer service. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Never received tickets or a refund let alone even an apology. Sometimes the choice seems insufficient to customers. Refunds can only be granted in the event a show is cancelled. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Repeatedly asked to speak to manager and he refused. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Apply this Vivid Seats coupon code for $15 off first . Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. First received an e-mail asking me to call because there was an issue. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The email made a vague reference to covid 19 but no definite reason was given. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. How do I determine the seat numbers for a ticket listing? 3 for $533.58. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. We also confirm that your tickets are general admission. How do I know I can trust these reviews about Vivid Seats? It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. One arrived by mail with a "Lot 16" other was delivered electronically. From over pricing. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] I never used them before but I know many people who have. Vivid Seats Review: Is it Legit, Reliable or a Scam? The sale of these tickets even violates Virginia state code which states: 59.1-466.6. I have bought tickets through Vivid Seats for two different concerts. Marvin J was a great help to me in getting my tickets when n the website wasn't working. People need to understand that VividSeats works against you.
