Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Crawley Borough Council. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We also use third-party cookies that help us analyze and understand how you use this website. Discretionary Loans Information (PDF, 86.6 KB). Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Buying a council property. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. We will take firm action against anyone who does not allow access for this. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. If you are a tenant, please report your non-emergency repairs online. 1982 Crawley Borough Council election. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Share Friendly and fun place to work A common problem that arises in many homes is condensation and mould growth. These cookies do not store any personal information. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. You can change your cookie settings at any time. The latest news in your inbox every week. But opting out of some of these cookies may have an effect on your browsing experience. four in a bed contestant dies. If this has not been done, email chcompliance@enfield.gov.uk. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Analytical cookies are used to understand how visitors interact with the website. Contact your council if youre not sure. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. 02 victoria warehouse manchester. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Dealing with a complaint is usually a straightforward process. . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Outside of office hours the number above is for emergency repairs only. Call us on 0333 050 8887 to start the process or fill in the form. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. This is a True/False flag set by the cookie. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Map. Special circumstances for accepting a review after 1 month has passed may be considered. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. The number . Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Your own home. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Password (min 9 characters including a number) *. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. This contact information is for council tenants only. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. crawley borough council housing. The outcome and lessons learned will be logged to ensure continuous improvement of our services. While repairs may fall under the developer 's guarantee during the . The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. The Housing Repairs service is critical to our tenants and leaseholders. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. We also use cookies set by other sites to help us deliver content from their services. Repairs. Report a repair Adaptations to your home We can help. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. 590 requests. Our approach. Thank you for your patience. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Before you contact them, they will expect you to have given us a chance to deal with your complaint. Content and site Copyright Crawley Borough Council 2020. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Failure to do so could give you grounds to make council house disrepair claims against them. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The number of organisations that expressed interest in the tender. When there is a formal legal claim against the council or legal dispute. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Crawley Borough Council. Apply for HMO licence. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. You can request it through your 'My Housing Tenancy' online account. *Working hours: * 37 per week. Services available to private rental tenants in Crawley, including grants and loans. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. 26 January 2021. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. This is a True/False flag set by the cookie. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Dont worry we wont send you spam or share your email address with anyone. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Next . If necessary, they will arrange to remove or seal it (through our repairs team). YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Living in a state of disrepair can have very serious effects on your health and wellbeing. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. We can help make it easier and more accessiblefor you to live in your council house. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. This means that your home will be clean and in a state of good repair. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. We are committed to delivering high quality services and we aim to achieve the highest possible standards. To help us improve GOV.UK, wed like to know more about your visit today. Was this review helpful? Thank you for your patience. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Hotjar sets this cookie to detect the first pageview session of a user. Browsealoud Accessibility News. Crawley Borough Council. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. It will take only 2 minutes to fill in. If youre a secure tenant, you have the right to carry out improvements to your property. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. A request for a service (e.g. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. This cookie is used to store the language preference of the user. All rights reserved. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. The council should repair any damage caused by maintenance or building work. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Outside of office hours the number above is for. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Pay for a garage or parking space. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. LinkedIn sets the lidc cookie to facilitate data center selection. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You also have the option to opt-out of these cookies. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g.

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